Essential Leadership and Management Skills for Managers & Supervisors

Our Essential Leadership and Management Skills for Managers & Supervisors Training Course helps participants develop practical leadership and people management skills needed to lead teams effectively. The programme covers leadership fundamentals, SMART goal setting, delegation, Situational Leadership, GROW coaching, workplace communication, performance management, team motivation and conflict resolution. Participants will learn how to build leadership confidence, establish trust, manage employee performance and develop a practical action plan to improve their leadership effectiveness.

Yes. The course is suitable for beginners, particularly employees who have recently been promoted into supervisory or management positions. It is also suitable for team leaders, junior managers and professionals preparing to take on leadership responsibilities. The programme begins with fundamental leadership concepts before progressing to practical management techniques, including goal setting, delegation, coaching, feedback, performance management and conflict resolution.

This course is designed for newly promoted supervisors, team leaders, junior managers, aspiring leaders and professionals responsible for leading employees. It is also relevant to HR and Learning & Development professionals who want to develop leadership capabilities within their organisations. Participants who want to improve their communication, delegation, coaching and team management skills may benefit from the programme. The training is particularly suitable for professionals transitioning from individual contributor roles into positions involving people management.

A manager is generally responsible for planning, organising, coordinating and monitoring work to achieve organisational objectives. A leader focuses on guiding, influencing, motivating and developing people to achieve shared goals. Both responsibilities are important when managing a team. During Day 1, participants will explore these differences and learn how to transition from completing tasks independently to enabling others to perform effectively. The module also focuses on building leadership credibility, trust and accountability.

Yes. Day 1 includes a dedicated module on setting direction and SMART goals. Participants will learn how to align team objectives with organisational priorities, establish clear goals and prioritise responsibilities. The course also introduces effective delegation techniques to help managers assign tasks, distribute responsibilities and support team productivity. A practical workshop allows participants to apply goal-setting and delegation techniques to workplace situations.

Situational Leadership is an approach that involves adapting leadership behaviour according to the needs, capabilities and development levels of team members. The course introduces the Situational Leadership Model and explores how managers can select suitable leadership styles for different employees and circumstances. Participants will learn why some team members require more guidance, while others may benefit from greater independence and responsibility. The training includes practical exercises to help participants understand how leadership approaches can be adapted to workplace situations.

Day 2 includes a dedicated module on Managing Performance and Underperformance. Participants will learn how to set clear performance expectations, monitor employee progress and recognise performance issues early. The course also introduces positive accountability and the importance of addressing performance concerns consistently. A practical case study involving an underperforming employee helps participants understand how to apply performance management concepts to workplace situations.

The course introduces leadership practices that support team motivation, empowerment, psychological safety and collaboration. Participants will learn how to encourage employees to take responsibility for their work and contribute more effectively to team objectives. The programme also explores the importance of building trust and creating an environment where employees can communicate and collaborate. A group problem-solving activity provides participants with an opportunity to apply these concepts in a team setting.

Psychological safety refers to an environment where team members feel able to share ideas, ask questions, raise concerns and acknowledge mistakes without fear of humiliation. It can support communication, collaboration and employee participation. Day 2 introduces psychological safety as part of building high-performing teams. Participants will explore how leaders can encourage collaboration, strengthen workplace relationships and create an environment that supports team effectiveness

The course takes two days, with training sessions running from 9:00 AM to 5:00 PM Day 1 focuses on leadership fundamentals, SMART goals, delegation, Situational Leadership, GROW coaching, communication and feedback. Day 2 covers performance management, high-performing teams, conflict resolution and personal leadership effectiveness. Training includes interactive discussions, individual reflection, group activities, practical workshops, case studies and role-play exercises.

No. CAD Training Centre provides laptops for participants attending physical classes at our Puchong centre. You may bring your own laptop if preferred. The course focuses mainly on practical leadership development through workshops, group discussions, case studies, coaching exercises and role-play activities. Training handouts and reference materials are also provided.

Yes. Participants receive a Certificate of Attendance after completing the Essential Leadership and Management Skills for Managers & Supervisors Training Course. The certificate recognises participation in the 2-day leadership development programme covering people management, communication, coaching, performance management and conflict resolution.

The training is conducted bilingually in English and Bahasa Melayu.

Yes. Our Essential Leadership and Management Skills for Managers & Supervisors Training Course is HRD Corp claimable, subject to applicable eligibility and approval requirements.

Yes. CAD Training Centre offers this programme as in-house and corporate training for organisations. The current training schedule lists the course as available for groups of five or more participants. Training arrangements can be discussed with our team to determine a suitable venue, delivery format and quotation based on the organisation's requirements. The course can help organisations develop newly promoted supervisors, managers and team leaders through a structured leadership development programme.

Yes, we have a surau available at our training centre in Puchong. Muslim participants can use the prayer room during breaks throughout the training day.

Classroom training means physical attendance in Puchong with face-to-face guidance and co-learning with other participants. Online training runs live via Zoom with hands-on, screen-shared exercises, better if you're outside the Klang Valley or want to save on travel time. The main training schedule currently lists this programme as in-house training only. Please confirm the available physical or online arrangements before registration.

Yes, free repeat classes are offered, no questions asked, if you need a refresher.