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CAD Training Centre — Knowledge Tree

Soft Skills training

Business Writing Skills

Write clearer workplace emails, reports, and updates that Malaysian stakeholders can read and act on quickly.

Book Seat Enquire for Team
  • Duration 2 Days
  • Level Basic
  • Format Face-to-face

About this course

Write clearer workplace emails, reports, and updates that Malaysian stakeholders can read and act on quickly. This 2 days instructor-led programme balances live demos, guided exercises, and project-style practice so you leave with habits you can apply on real deliverables. Sessions run at our Bandar Puteri training centre with purpose-built labs.

Learning Outcomes

  • Structure messages so actions are obvious
  • Write with clearer, more professional tone
  • Handle difficult messages with more confidence
  • Edit faster using practical checklists

Who is it for

  • Executives writing daily stakeholder emails
  • Technical staff reporting to managers
  • Customer-facing teams
  • Anyone whose writing blocks decisions

Course outline

Module 1

Reader-first structure for emails and updates

Hands-on practice with instructor checkpoints and sample files you can adapt after class.

Module 2

Tone, clarity, and professional phrasing

Hands-on practice with instructor checkpoints and sample files you can adapt after class.

Module 3

Requests, follow-ups, and difficult messages

Hands-on practice with instructor checkpoints and sample files you can adapt after class.

Module 4

Short reports and meeting notes

Hands-on practice with instructor checkpoints and sample files you can adapt after class.

Module 5

Editing checklists for busy professionals

Hands-on practice with instructor checkpoints and sample files you can adapt after class.

Course format

Choose the delivery mode that fits your team and timeline.

  • 01

    Classroom

    Instructor-led sessions in our Bandar Puteri labs with guided exercises, live demos, and peer discussion.

  • 02

    Online

    Live virtual delivery with the same syllabus, shared files, and instructor checkpoints — ideal for distributed teams.

  • 03

    In-house

    Private cohorts for your organisation, scheduled around project deadlines with content tailored to your standards.

Upcoming schedule

Public intakes coming up.

Public dates for this course are being finalised. Enquire for private or corporate scheduling.

Certification & policies

Certificate of attendance

Receive a certificate of attendance upon completing the programme, suitable for HR records and continuous learning portfolios.

Free Repeat Class

Free Repeat Class: if you need another pass at the same public syllabus within 6 months, you may re-attend subject to seat availability.

Materials provided

  • Course workbook / digital notes
  • Exercise files and sample templates
  • Certificate of attendance
  • Post-class support window for clarification questions

Frequently asked questions

01 Who should attend?

Professionals and learners who want practical, instructor-led skills they can apply immediately on real projects.

02 Are courses HRD Corp claimable?

Yes — public courses are HRD Corp claimable. Ask our team how to claim for your organisation.

03 What should I bring?

Bring a notebook and any workplace examples you want to discuss. Lab PCs and software licences are provided in class.

Next step

Register your interest

Share a few details and we will confirm seats, HRD Corp claimability, and the best public or in-house option for this course.

Training type